Refund and Cancellation Policy

By commissioning our services, you acknowledge and agree to the following terms:

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No Refunds After Order Acceptance

Once your commission request is reviewed and formally accepted by us, the order is considered final. We do not offer refunds for any reason after acceptance, including cancellations, changes of mind, or dissatisfaction with the end result.

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Non-Refundable Deposit

All accepted commissions require a non-refundable deposit to secure your place in our queue and initiate the painting process. This deposit covers time, materials, and preparation, and will not be returned under any circumstances.

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Deposit Payment Deadline

You must submit the required deposit within 14 calendar days from the date your commission is accepted. Failure to do so will result in the automatic cancellation of your order without further notice.

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Final Payment Requirement for Shipping

Once your commissioned models are completed and marked for final approval, the remaining balance must be paid in full before any models are shipped. Final payment must be made via a secure bank transfer or PayPal. Shipment will not proceed until full payment is received and confirmed.

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By commissioning our miniature painting services, you agree to these terms in full. This policy is in place to ensure fairness, efficiency, and a smooth process for all clients.