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Shipping Policy

A legal disclaimer

Shipping Policy

Effective Date: 06/28/2025
Last Updated: 06/28/2025

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Thank you for choosing ashenempireminis.com for your custom-painted wargaming miniatures. Every model is hand-painted to order, and we take pride in providing both artistic quality and secure shipping. Please review the policy below before placing a commission.

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Processing & Painting Time

All commissions are custom-painted and may require model prep, assembly, and painting. Timelines depend on the size and complexity of the project, as well as your place in the queue.

  • Estimated Turnaround Time:

    • Small squads (5–10 models): 4-6 weeks after receiving the models

    • Larger armies or custom projects: 4-8+ weeks after receiving the models
      You'll receive an estimated completion window once your project is accepted and confirmed.

  • Rush Orders:
    We may offer expedited painting for an additional fee. Please inquire before placing your order.

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Shipping & Packaging

Your painted miniatures are carefully packaged using protective materials to minimize damage during transit. We understand how delicate and valuable these models are.

  • Shipping Carriers: USPS, UPS, FedEx, or local couriers (depending on your region)

  • Shipping Time (after painting is complete):

    • U.S. Domestic: 7-14 business days on average (shipping times can be varied)

    • International: 21-48 business days on average (shipping times can be varied, customs processing may cause delays)

  • Tracking: A tracking number will be provided once your order ships.​

Shipping Costs

Shipping is calculated at checkout based on weight, destination, and packaging needs.

  • Domestic (U.S.): Flat rate or weight-based

  • International: Carrier rates apply

Free shipping may be offered for large or bulk commissions — contact us for details.

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International Orders

We are happy to ship worldwide!

  • Buyers are responsible for all customs duties, import taxes, and fees imposed by their country.

  • We are not responsible for shipping delays due to customs.

Note: Some countries may restrict or delay shipments containing resin or plastic components. Please confirm with your local regulations before ordering.

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Damage or Loss in Transit

We take great care in packaging your models securely. However, if your package arrives damaged:

  • Contact us within 7 days of delivery

  • Provide clear photos of the damaged items and packaging

  • We will evaluate and offer appropriate options: advice on repairing any damages, repainting, or repair as needed with appropriate time and fees for shipping.

We are not responsible for packages lost by the carrier but will assist in filing a claim if tracking confirms loss.

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Customer-Supplied Models

If you're shipping your own models to us for painting:

  • You are responsible for securely packaging and shipping them to our studio

  • We will notify you upon receipt and provide a confirmation

  • Return shipping will be arranged after project completion (included in your final invoice unless otherwise agreed)

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Address Accuracy

Please double-check your shipping address during checkout. We are not responsible for delays or losses caused by incorrect addresses.

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Contact Us

If you have any questions about shipping, prep requirements, or special packaging, don’t hesitate to reach out:

📧 ashenempireminis@gmail.com

Thank you for trusting us with your miniatures - we look forward to bringing your army to life!

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